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Privacy Policy

A legal disclaimer

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Information provided when contacting customer support

Order and Transaction Information

  • Products purchased

  • Order history

  • Shipping and delivery preferences

  • Payment status and transaction details

Account Information

If you create an account, we may collect information needed to manage your account, order history, preferences, and any applicable membership benefits.

Website Usage Information

Our website platform and any enabled analytics or tracking tools may collect information about your device, browser, IP address, and interactions with the website.

2. How We Use Your Information

We may use collected information to:

  • Process and fulfill orders.

  • Coordinate shipping and local delivery.

  • Provide order confirmations and customer support.

  • Manage customer accounts, rewards, discounts, and memberships where offered.

  • Communicate important information about purchases, policies, or changes to our services.

  • Send promotional communications when permitted by law and, where required, with your consent.

  • Maintain website functionality, prevent fraudulent transactions, and protect our business and customers.

  • Meet legal, tax, accounting, and regulatory obligations.

3. Payment Processing

Purchases made through our website may be processed using third-party payment providers, such as Stripe or Square, depending on the payment method and configuration selected for our store.

Payment providers process payment information under their own applicable privacy policies and security practices. We may receive information such as transaction confirmations, payment status, and limited transaction details needed to manage your order.

We do not intentionally collect or store complete payment card numbers or card security codes directly through our own business records. Payment information is handled through the applicable payment processing system.

Customers should review the privacy policy of the payment provider used for their transaction.

4. Sharing of Information

We may share personal information with service providers when reasonably necessary to operate our business, including:

  • Wix, our website hosting and e-commerce platform.

  • The payment processor used to complete a transaction.

  • Shipping, delivery, and fulfillment providers.

  • Website analytics, customer support, or email services that we actually use.

  • Professional advisers and government authorities when required by law or necessary to protect legal rights.

We do not sell personal information in exchange for money. Any additional sharing or processing will be handled in accordance with applicable law.

5. Cookies and Website Technologies

Our website platform and enabled third-party tools may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve the shopping experience.

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You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required, we will provide appropriate choices for nonessential cookies or tracking technologies.

6. Marketing Communications

If you subscribe to promotional communications, we may send information about products, new collections, offers, or business updates.

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You may unsubscribe from marketing emails using the unsubscribe link provided or contact us directly. Transactional messages, such as order confirmations and important service notices, may still be sent when necessary.

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Marketing text messages, if introduced, will be subject to applicable consent and messaging requirements.

7. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill orders, maintain accounts, provide services, resolve disputes, enforce agreements, and satisfy legal or accounting obligations.

We use reasonable measures intended to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, or to exercise other privacy rights.

To submit a privacy request, contact us using the information below. We may need to verify your identity before responding. Certain information may need to be retained where required or permitted by law.

9. Children's Privacy

Our website is intended for a general shopping audience and is not knowingly directed toward children under 13. We do not knowingly collect personal information directly from children under 13 without legally required authorization. If you believe a child has provided personal information inappropriately, please contact us.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of websites we do not operate. Please review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy as our business, website features, payment services, or legal obligations change. The updated version will be posted on this page with a revised effective date where appropriate.

12. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact:

The SwitchUp LLC

Est. 2021 | Woman owned |  Buffalo, NY | 5 star rated | Hundreds of SwitchUps and counting

© 2035 by K. Washington. Powered and secured by Wix 

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